Datenschutzerklärung

IHRE DATENSCHUTZ BEDEUTET UNS

Im Folgenden stellen wir unsere Datenschutzrichtlinie bereit, die beschreibt, wie Ihre personenbezogenen Daten gesammelt, verwendet und weitergegeben werden, wenn Sie www.melspremium.com besuchen oder einen Kauf tätigen.

1. ERFASSTE DATEN

Wenn Sie die Site besuchen, erfassen wir automatisch bestimmte Informationen über Ihr Gerät, einschließlich Informationen über Ihren Webbrowser, IP-Adresse, Zeitzone und einige der auf Ihrem Gerät installierten Cookies. Darüber hinaus erfassen wir beim Durchsuchen der Site Informationen über die einzelnen Webseiten oder Produkte, die Sie anzeigen, welche Websites oder Suchbegriffe Sie auf die Site verwiesen haben und Informationen darüber, wie Sie mit der Site interagieren. Wir bezeichnen diese automatisch erfassten Informationen als „Geräteinformationen“.

Wir erfassen Geräteinformationen mithilfe der folgenden Technologien: – „Cookies“ sind Datendateien, die auf Ihrem Gerät oder Computer abgelegt werden und häufig eine anonyme eindeutige Kennung enthalten. Weitere Informationen zu Cookies und zum Deaktivieren von Cookies finden Sie unter http://www.allaboutcookies.org. – „Protokolldateien“ verfolgen die auf der Site stattfindenden Aktionen und sammeln Daten, einschließlich Ihrer IP-Adresse, Browsertyp, Internetdienstanbieter, Verweis-/Ausgangsseiten und Datums-/Zeitstempel. – „Web Beacons“, „Tags“ und „Pixel“ sind elektronische Dateien, die verwendet werden, um Informationen darüber aufzuzeichnen, wie Sie auf der Site surfen.

Wenn Sie in unserem Geschäft etwas kaufen, erheben wir im Rahmen des Kauf- und Verkaufsprozesses die von Ihnen angegebenen personenbezogenen Daten wie Ihren Namen, Ihre Adresse und Ihre E-Mail-Adresse. Wenn Sie unseren Shop durchsuchen, erhalten wir auch automatisch die Internet Protocol (IP)-Adresse Ihres Computers, um uns Informationen zur Verfügung zu stellen, die uns helfen, Ihren Browser und Ihr Betriebssystem kennenzulernen. E-Mail-Marketing (falls zutreffend): Mit Ihrer Erlaubnis können wir Ihnen E-Mails über unseren Shop, neue Produkte und andere Updates senden. Wenn wir in dieser Datenschutzrichtlinie von „personenbezogenen Daten“ sprechen, sprechen wir sowohl von Geräteinformationen als auch von Bestellinformationen.

NICHT VERFOLGEN

Bitte beachten Sie, dass wir die Datenerfassungs- und Nutzungspraktiken unserer Website nicht ändern, wenn wir ein Do Not Track-Signal von Ihrem Browser sehen.

REGISTRIERUNGSDATEN

Wenn Sie sich auf unserer Website registrieren, speichern wir Ihren gewählten Benutzernamen und Ihre E-Mail-Adresse sowie weitere personenbezogene Daten, die Ihrem Benutzerprofil hinzugefügt werden. Sie können Ihre personenbezogenen Daten jederzeit einsehen, bearbeiten oder löschen (außer wenn Sie Ihren Benutzernamen ändern). Website-Administratoren können diese Informationen auch anzeigen und bearbeiten.

KAUFDATEN

Um Produktsupport leisten zu können, speichern wir Informationen über Ihre Einkäufe. Dazu gehören Daten über das von Ihnen gekaufte Produkt, den Preis, wann es bestellt und versendet wurde und an welche Adresse.

NACHFOLGERUNGEN

Nach Abschluss eines Kaufs werden Folge-E-Mails mit weiteren Informationen und einer Einladung zur Überprüfung gesendet.

KOMMENTARE

Wenn Sie Kommentare auf der Website hinterlassen, erfassen wir die im Kommentarformular angezeigten Daten sowie die IP-Adresse und den Browser-User-Agent-String, um die Spam-Erkennung zu unterstützen.

KONTAKT FORMULAR

Informationen, die über das Kontaktformular auf unserer Website übermittelt werden, werden an unsere Unternehmens-E-Mail gesendet, die von 1&1 IONOS ESPAÑA SLU gehostet wird.Weitere Informationen dazu finden Sie hier: https://www.ionos.es/terms-gtc/condiciones-generales/ .

Diese Einsendungen werden nur für Kundendienstzwecke aufbewahrt und niemals für Marketingzwecke verwendet oder an Dritte weitergegeben.

GOOGLE ANALYTICS

Wir verwenden Google Analytics auf unserer Website für anonyme Berichte über die Website-Nutzung. Es werden also keine personenbezogenen Daten gespeichert. Wenn Sie die Überwachung Ihres Verhaltens auf unserer Website durch Google Analytics deaktivieren möchten, verwenden Sie bitte diesen Link: Google Analytics Opt-out.

FÄLLE ZUR VERWENDUNG DER PERSONENBEZOGENEN DATEN

Wir verwenden die Bestellinformationen, die wir im Allgemeinen sammeln, um alle über die Website aufgegebenen Bestellungen auszuführen (einschließlich der Verarbeitung Ihrer Zahlungsinformationen, der Versandabwicklung und der Bereitstellung von Rechnungen und/oder Auftragsbestätigungen). Darüber hinaus verwenden wir diese Bestellinformationen, um: – Mit dir kommunizieren; – Überprüfen Sie unsere Bestellungen auf potenzielle Risiken oder Betrug; und – Bereitstellung von Informationen oder Werbung in Bezug auf unsere Produkte oder Dienstleistungen, sofern dies Ihren Präferenzen entspricht, die Sie uns mitgeteilt haben.

Wir verwenden die von uns erfassten Geräteinformationen, um uns zu helfen, potenzielle Risiken und Betrug zu erkennen (insbesondere Ihre IP-Adresse) und allgemeiner, um unsere Website zu verbessern und zu optimieren (z. B. durch die Erstellung von Analysen darüber, wie unsere Kunden surfen und mit ihnen interagieren der Website und um den Erfolg unserer Marketing- und Werbekampagnen zu beurteilen).

Wir können Ihre personenbezogenen Daten auch in den folgenden Fällen verwenden:

  • Verifizierung/Identifizierung des Nutzers während der Nutzung der Website;
  • Bereitstellung technischer Hilfe;
  • Senden von Updates an unsere Benutzer mit wichtigen Informationen, um über Neuigkeiten/Änderungen zu informieren;
  • Überprüfung der Kontoaktivitäten, um betrügerische Transaktionen zu verhindern und die Sicherheit der personenbezogenen Daten unserer Kunden zu gewährleisten;
  • Passen Sie die Website an, um Ihre Erfahrung persönlicher und ansprechender zu gestalten;
  • Gewährleisten Sie die Gesamtleistung und den reibungslosen Ablauf der Verwaltungsfunktionen.

2. CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for the continued collection, use or disclosure of your information, at any time, by contacting us at info@melspremium.com and through the Privacy Control Panel.

3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

VIMEO

We use VIMEO videos embedded in our site. VIMEO has its own cookies and privacy policies over which we have no control. There is no installation of VIMEO cookies and your IP is not sent to a VIMEOe server until you authorize it. See their privacy policy here: VIMEO Privacy Policy.[/vc_column_text][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row]

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable some cookies on this site.  To do that, please go to Privacy Settings.

NECESSARY COOKIES (ALL SITE VISITORS)
  • PHPSESSID: To identify your unique session on the website.
  • CookieConsent: Saves the user’s cookie consent status for that domain.
  • wc_cart_hash_ #, wc_fragments_ #: Remembers the products you have added or removed from your shopping cart so you can check out on our website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
COOKIES FOR ANALYSIS AND STATISTICS
  • woocommerce_recently_viewed: Contains data on the latest products. Used for internal statistics of the website operator.
  • tk_tc, tk_or, tk_r3d, tk_lr: Collects data about the visitor’s preferences and behavior on the site. This information is used to make content more relevant to that particular visitor.
  • tk_ai, tj_qs: Registers visitor site behavior data. This is used for internal analysis and website optimization.
  • wp-content/uploads/#,t.gif: “Pixel Trackers” which are tools for tracking Internet activity, providing internal analysis and web optimization statistics.
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5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
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6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

We share your Personal Information with third parties to help us use your Personal Information, as described above. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.[/vc_column_text][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row]

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.[/vc_column_text][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row]

8. SECURITY MEASURES

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with encryption.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.[/vc_column_text][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row]

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. MELS Premium permits residents of the European Union to use its Service. Therefore, it is our intent to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.[/vc_column_text][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row]

10. THIRD PARTY WEBSITES

MELS PREMIUM may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by MELS PREMIUM, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. MELS PREMIUM bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.[/vc_column_text][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row]

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to MELS PREMIUM, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.[/vc_column_text][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row]

12. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.[/vc_column_text][/vc_column][/vc_row]

13. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.[/vc_column_text][/vc_column][/vc_row]

14. YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.[/vc_column_text][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=””][/vc_column][/vc_row]

15. KONTAKTIEREN SIE UNS

Für weitere Informationen zu unseren Datenschutzpraktiken, wenn Sie Fragen haben oder eine Beschwerde einreichen möchten, kontaktieren Sie uns bitte per E-Mail unter info@melspremium.com.

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