Shipping

SHIPPING COST

Shipping within Europe is free.

SHIPPING TIME

This depends on the product ordered. Most items will arrive in about 5-14 business days. If you’re still not sure, just contact us. We’re happy to help.

Change in shipping address

Your processed purchases will be shipped to the shipping address you have indicated upon checkout. Changes in shipping address must be done within 24 hours after your order was made. Otherwise, we won’t be able to update your details nor process a refund.

If you do not receive your order details

Most times this is because our customers have accidentally entered a wrong email address. Throughout the process we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice if tracking is available.
If you believe you may have entered your email wrong please contact us at info@melspremium.com and we will fix it for you.

Cancel order

If you find yourself in the situation where you want to cancel the order, please let us know – contact our customer support – within 24 hours. Otherwise there is a possibility the order gets to be processed and shipped.

Lost packages

MELS Premium Health is not responsible for lost shipments.

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