SHIPPING TIME
This depends on the product ordered. Most items will arrive in about 5-14 business days. If you’re still not sure, just contact us. We’re happy to help.
Change shipping address
Your processed purchases will be shipped to the shipping address you have indicated upon checkout. Changes in shipping address must be done within 24 hours after your order was made. Otherwise, we won’t be able to update your details nor process you a refund.es or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
If you do not receive your order details
Most times this is because our customers have accidentally entered a wrong email address. Throughout the process we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice if tracking is available.
If you believe you may have entered your email wrong please contact us at info@melspremium.com and we will fix it for you.
Cancel order
If you find yourself in the situation where you want to cancel the order, please let us know – contact our customer support – within 24 hours. Otherwise there is a possibility the order gets to be processed and shipped.
Refund policy
We will not refund your money in the following cases:
- If you purchased your item with a discount and for daily or special one time offers.
- If you already used the product
- If you ask for a refund after 30 days of purchasing an item
- Please do not wear perfume or deodorant when you try on your item(s), as soiled garments will not be eligible for return.
Return policy
- If we shipped you a wrong item you can either ask for a refund and return the item, or for exchanging it with the correct item
- You can not return an item purchased with a discount
- You can return products that arrived broken/damaged, but before that, you have to give us a proof (photo, video)
- Return postage and handling is buyer’s responsibility
- Depending on the item, we will refund a part of the original shipping cost
Lost packages
Please contact Customer Service to inform us that you did not receive the package. After we will contact the courier company to make sure the package is lost, we will refund your money or resend the items.
Contact us
If you have any questions that are not on this page, please contact us at info@melspremum.com we will promptly get back to you.
